Shipping Policy

Last Updated: October, 2024

Welcome to Solyborg Shop. We are dedicated to delivering your purchases promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping of our products to customers in the USA, Europe, and the United Arab Emirates.

Order Processing and Handling Time

Order Processing Time: All orders are processed within 0-1 business days after payment confirmation.
Business Days: Our business days are Monday through Friday, excluding public holidays.
Order Cut-off Time: Orders placed after 3:00 PM (local time) will begin processing the next business day.

Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

We offer reliable shipping options to ensure your products arrive safely and on time.

Standard Shipping

Delivery Time: Estimated between 6-9 business days after order processing.
Availability: Available for all orders shipping to the USA, Europe, and the United Arab Emirates.

Express Shipping

Currently unavailable. We are working to provide expedited shipping options in the future.

Important Notes on Delivery Times

Estimates Only: Delivery times are estimates and commence from the date of shipping, not the date of order.
Unforeseen Delays: While we strive to deliver within the estimated time, unforeseen circumstances (e.g., weather conditions, customs delays) may cause delays.
Remote Locations: Delivery to remote areas may take longer than the standard delivery time.

Shipping Costs

Calculation of Shipping Costs: Shipping costs are calculated based on the weight of the package and the destination. The exact shipping charges will be displayed at checkout before you complete your order.
Free Shipping: We occasionally offer free shipping promotions. Please check our website or subscribe to our newsletter for updates.

International Shipping

We are pleased to offer international shipping to customers in Europe and the United Arab Emirates.

Customs, Duties, and Taxes

Import Duties & Taxes: Orders shipped outside of the USA may be subject to import taxes, customs duties, and fees levied by the destination country.
Responsibility: These charges are the responsibility of the recipient. Solyborg Shop has no control over these charges and cannot predict what they may be.
Customs Policies: Customs policies vary widely from country to country. Please contact your local customs office for more information.

Customs Clearance

Documentation: We will provide all necessary documentation to facilitate customs clearance.
Delays: Customs clearance procedures may cause delays beyond our original delivery estimates.

Order Tracking

Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Tracking Availability: Tracking information may not be available for up to 24 hours after shipment.
Carrier Tracking: You can track your order directly on the carrier's website using the provided tracking number.

Delivery Address Accuracy

Correct Information: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at contact@solyborg-shop.com or call +1 281-984-0084.
Undeliverable Packages: Packages returned due to incorrect address information will incur additional shipping charges for reshipment.

Shipping Restrictions

P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes, APO, or FPO addresses.
Prohibited Items: Certain items may be restricted or prohibited in some countries. It is your responsibility to check with your local customs office to verify that your products can be imported.

Lost, Stolen, or Damaged Packages

Lost Packages

Action Required: If you believe your package has been lost, please contact us at contact@solyborg-shop.com within 7 days of the estimated delivery date.
Investigation: We will initiate an investigation with the carrier to locate your package.
Resolution: If the package is confirmed lost, we will offer a replacement or refund.

Stolen Packages

Responsibility: We are not responsible for packages marked as delivered but reported as stolen.
Recommendation: We recommend shipping to a secure location or requesting a signature upon delivery.

Damaged Packages

Inspection: Please inspect your order upon receipt.
Reporting Damage: If the item is damaged, contact us immediately with photos of the damage and the packaging.
Resolution: We will arrange for a replacement or refund as appropriate.

Order Cancellations and Modifications

Cancellation Policy: Orders can be canceled or modified within 12 hours of placement. Please contact us as soon as possible.
After Shipment: Once an order has been shipped, it cannot be canceled or modified.

Multiple Shipments

Partial Shipments: In some cases, items in your order may ship separately to ensure faster delivery.
Notification: You will receive separate tracking information for each shipment.

Holiday Shipping

Peak Seasons: During peak holiday seasons, processing and delivery times may be extended.
Order Early: We recommend placing orders early to ensure timely delivery.

Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us:

Email: contact@solyborg-shop.com
Phone: +1 281-984-0084
Customer Service Hours:
- Monday to Friday: 9:00 AM – 6:00 PM (Local Time)
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed

Our Locations

United States

Showroom Address:
- 4015 S I-35 215, San Marcos, TX 78666, United States

Dubai

Showroom Address:
- Dubai Silicon Oasis, DDP Building A2, Emirate Unit, DU, DSO-FZCO-10290

Belgium

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically.

Thank you for choosing Solyborg Shop.