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Return & Refund Policy

Return and Refund Policy

Last Updated: October, 2024

At Solyborg Shop, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines your rights and the procedures for returning products purchased from us.


Returns

Eligibility Criteria

To be eligible for a return, the following conditions must be met:

  • Time Frame: You must initiate the return within 30 days from the date of purchase.
  • Product Condition: The item must be unused, unwashed, and in the same condition as when you received it.
  • Original Packaging: Items should be returned in their original packaging, including all accessories, manuals, and documentation.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

Certain items are exempt from being returned:

  • Gift cards
  • Downloadable software products
  • Health and personal care items (if opened)
  • Custom or personalized products
  • Clearance or final sale items

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Customer Service:
  2. Provide Information:
    • Order number
    • Reason for return
    • Photos of the product and packaging (if applicable)
  3. Receive Return Authorization:
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping

  • Responsibility: Customers are responsible for return shipping costs.

  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.

  • Shipping Addresses:

    United States:

    • Address: 4015 S I-35 215, San Marcos, TX 78666, United States

    Dubai:

    • Address: Dubai Silicon Oasis, DDP Building A2, Emirate Unit, DU, DSO-FZCO-10290

    Belgium:

    • (Please provide the Belgium return address to include here.)

Note: We cannot be held responsible for returns lost in transit.


Refunds

Processing Your Refund

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.

  • Approved Refunds: Will be processed within 7-10 business days to your original payment method.
  • Partial Refunds: May be granted for items not in original condition, damaged, or missing parts not due to our error.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check Bank Account: Verify your bank account for the refund.
  2. Contact Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: Processing times can vary.
  4. Contact Us: If you've done all of this and still have not received your refund, please email us at contact@solyborg-shop.com.

Exchanges

Defective or Damaged Items

We replace items if they are defective or damaged.

  • Procedure:
    1. Contact us within 7 days of receiving the item.
    2. Provide details and photos of the defect or damage.
    3. Follow the return instructions provided by our team.

Exchanging for Different Size or Color

  • Process:
    • Return the original item following the return procedure.
    • Place a new order for the desired item.

Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Gift Refunds: If the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

International Returns

Customs Duties and Taxes

  • Non-Refundable Charges: Customs duties, taxes, and fees are non-refundable.
  • Return Shipping Costs: International customers are responsible for all return shipping charges, including duties and taxes.

Order Cancellations

  • Cancellation Window: You may cancel your order within 12 hours of placement.
  • How to Cancel:
  • Post-Shipment Cancellations: Orders cannot be canceled once shipped. Please refer to our return policy.

Exceptions and Additional Information

  • Sale Items: Only regular-priced items may be refunded; sale items are final sale.
  • Repeated Returns: We reserve the right to refuse returns from customers exhibiting unusual return patterns.
  • Return Abuse: Abuse of the return policy may result in the suspension of your account.

Contact Us

If you have any questions regarding our Return and Refund Policy, please reach out to us:

  • Email: contact@solyborg-shop.com
  • Phone: +1 281-984-0084
  • Business Hours:
    • Monday to Friday: 9:00 AM – 6:00 PM (Local Time)
    • Saturday: 10:00 AM – 4:00 PM
    • Sunday: Closed

Our Locations

United States

  • Showroom Address:
    • 4015 S I-35 215, San Marcos, TX 78666, United States

Dubai

  • Showroom Address:
    • Dubai Silicon Oasis, DDP Building A2, Emirate Unit, DU, DSO-FZCO-10290

Belgium


Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes will take effect immediately upon posting on the website.

SUPPORT AVAILABLE

Customer Service Hours

  • Monday to Friday: 9:00 AM – 6:00 PM
SECURE TRANSACTION

We use SSL technology to encrypt your data. Our online payments are 100% secure

TRACKED DELIVERY

Total shipping delivery time 6-9 days

SATISFIED OR YOUR MONEY BACK

We offer 30 days Return and Refund for all the customer