Return and Refund Policy
Last Updated: October, 2024
At Solyborg Shop, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines your rights and the procedures for returning products purchased from us.
Returns
Eligibility Criteria
To be eligible for a return, the following conditions must be met:
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Time Frame: You must initiate the return within 30 days from the date of purchase.
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Product Condition: The item must be unused, unwashed, and in the same condition as when you received it.
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Original Packaging: Items should be returned in their original packaging, including all accessories, manuals, and documentation.
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Proof of Purchase: A valid receipt or proof of purchase is required.
Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Downloadable software products
- Health and personal care items (if opened)
- Custom or personalized products
- Clearance or final sale items
How to Initiate a Return
To start a return, please follow these steps:
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Contact Customer Service:
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Provide Information:
- Order number
- Reason for return
- Photos of the product and packaging (if applicable)
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Receive Return Authorization:
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Return Shipping
Note: We cannot be held responsible for returns lost in transit.
Refunds
Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund via email.
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Approved Refunds: Will be processed within 7-10 business days to your original payment method.
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Partial Refunds: May be granted for items not in original condition, damaged, or missing parts not due to our error.
Late or Missing Refunds
If you haven't received a refund yet:
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Check Bank Account: Verify your bank account for the refund.
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Contact Credit Card Company: It may take some time before your refund is officially posted.
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Contact Your Bank: Processing times can vary.
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Contact Us: If you've done all of this and still have not received your refund, please email us at contact@solyborg-shop.com.
Exchanges
Defective or Damaged Items
We replace items if they are defective or damaged.
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Procedure:
- Contact us within 7 days of receiving the item.
- Provide details and photos of the defect or damage.
- Follow the return instructions provided by our team.
Exchanging for Different Size or Color
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Process:
- Return the original item following the return procedure.
- Place a new order for the desired item.
Gifts
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Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
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Gift Refunds: If the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
International Returns
Customs Duties and Taxes
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Non-Refundable Charges: Customs duties, taxes, and fees are non-refundable.
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Return Shipping Costs: International customers are responsible for all return shipping charges, including duties and taxes.
Order Cancellations
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Cancellation Window: You may cancel your order within 12 hours of placement.
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How to Cancel:
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Post-Shipment Cancellations: Orders cannot be canceled once shipped. Please refer to our return policy.
Exceptions and Additional Information
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Sale Items: Only regular-priced items may be refunded; sale items are final sale.
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Repeated Returns: We reserve the right to refuse returns from customers exhibiting unusual return patterns.
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Return Abuse: Abuse of the return policy may result in the suspension of your account.
Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to us:
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Email: contact@solyborg-shop.com
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Phone: +1 281-984-0084
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Business Hours:
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Monday to Friday: 9:00 AM – 6:00 PM (Local Time)
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Saturday: 10:00 AM – 4:00 PM
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Sunday: Closed
Our Locations
United States
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Showroom Address:
- 4015 S I-35 215, San Marcos, TX 78666, United States
Dubai
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Showroom Address:
- Dubai Silicon Oasis, DDP Building A2, Emirate Unit, DU, DSO-FZCO-10290
Belgium
Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time, so please review it frequently. Changes will take effect immediately upon posting on the website.