Privacy Policy
Last Updated: October, 2024
At Solyborg Shop, accessible from https://solyborg-shop.com/, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Introduction
This Privacy Policy applies to all visitors, users, and others who access Solyborg Shop ("we," "us," or "our"). By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
Personal Information
While using our site, we may collect certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
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Contact Information: Name, email address, mailing address, phone number.
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Payment Information: Credit card details, billing address.
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Account Information: Username, password, order history.
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Demographic Information: Age, gender, preferences, interests.
Automatically Collected Information
We may also collect information that your browser sends whenever you visit our site:
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Log Data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages.
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Device Information: Type of device, operating system, unique device identifiers.
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Location Information: Approximate location based on IP address.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track the activity on our site and hold certain information.
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Types of Cookies Used:
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Essential Cookies: Necessary for the website to function properly.
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Analytical Cookies: Help us understand how our visitors interact with the website.
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Advertising Cookies: Used to deliver relevant ads to you.
3. How We Use Your Information
We use the collected information for various purposes:
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To Process Transactions: Handle payments and fulfill orders.
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To Provide Customer Support: Respond to inquiries, complaints, and feedback.
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To Improve Our Services: Analyze usage patterns to enhance user experience.
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To Send Promotional Communications: Inform you about special offers, new products, or services.
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To Comply with Legal Obligations: Meet regulatory requirements and prevent fraud.
4. Disclosure of Your Information
We may share your information in the following circumstances:
Service Providers
We may employ third-party companies and individuals to facilitate our service ("Service Providers"), provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used.
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Examples Include:
- Payment processors (e.g., PayPal, Stripe)
- Shipping companies (e.g., DHL, FedEx)
- Marketing and analytics providers (e.g., Google Analytics)
Legal Requirements
We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If Solyborg Shop is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
5. Data Security
We prioritize the security of your data but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
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Security Measures: We implement a variety of security measures, including SSL encryption, to maintain the safety of your personal information.
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Payment Security: All payment transactions are processed through secure gateways and are not stored or processed on our servers.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Data.
Access and Update
You have the right to access, correct, or delete your Personal Data held by us.
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Account Settings: You can review and change your personal information by logging into your account.
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Contact Us: For additional assistance, email us at contact@solyborg-shop.com.
Opt-Out of Marketing Communications
You may opt-out of receiving promotional emails by following the unsubscribe link or instructions provided in any email we send.
Cookies
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Browser Settings: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
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Do Not Track Signals: Our site does not respond to Do Not Track signals.
7. International Data Transfers
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.
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United States, Europe, and UAE: By providing us with your information, you consent to the transfer to and processing in these locations.
8. Third-Party Links
Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
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Parental Consent: If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time.
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Notification of Changes: We will notify you of any changes by posting the new Privacy Policy on this page.
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Effective Date: Changes are effective immediately upon posting.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Our Locations
United States
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Address: 4015 S I-35 215, San Marcos, TX 78666, United States
Dubai
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Address: Dubai Silicon Oasis, DDP Building A2, Emirate Unit, DU, DSO-FZCO-10290
Belgium
12. Compliance with GDPR and Other Regulations
If you are located in the European Economic Area (EEA), you have specific data protection rights under the General Data Protection Regulation (GDPR).
GDPR Rights
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Right to Access: You have the right to request copies of your Personal Data.
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Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
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Right to Erasure: You have the right to request that we erase your Personal Data, under certain conditions.
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Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data.
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Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
To exercise these rights, please contact us at contact@solyborg-shop.com.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy.
13. California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their Personal Information.
CCPA Rights
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Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months.
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Right to Delete: You have the right to request that we delete any of your Personal Information that we collected from you.
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Right to Opt-Out: You have the right to opt-out of the sale of your Personal Information.
To exercise these rights, please contact us at contact@solyborg-shop.com.
14. Cookie Policy
We use cookies to enhance your experience on our website.
What Are Cookies?
Cookies are small text files that are placed on your computer by websites that you visit.
How We Use Cookies
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Essential Cookies: Necessary for the operation of our site.
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Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our site.
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Functionality Cookies: Used to recognize you when you return to our site.
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Targeting Cookies: Record your visit to our site, the pages you have visited, and the links you have followed.
Managing Cookies
You can manage cookies through your browser settings.
15. Data Retention
We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy.
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Criteria for Retention: Legal obligations, dispute resolution, and enforcement of our agreements.
16. Data Breach Procedures
In the event of a data breach, we will:
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Notification: Notify affected users within 72 hours of becoming aware of the breach.
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Mitigation: Take immediate steps to mitigate the breach and prevent future occurrences.
17. Language
This Privacy Policy is written in English. If it is translated into another language and there is a conflict, the English version will prevail.
18. Acceptance of This Policy
By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our site.
