Do you have any questions? Don't hesitate to contact us - our sales department is at your disposal!
We'll get back to you as soon as possible (within a few hours).
Here are the questions you often ask us:
Shipping & Ordering
When will I receive my order?
Orders are usually dispatched from our warehouses within 3 working days. It then takes between 6 and 11 working days for your item to arrive at your home. In busy periods, it may take up to 6 days before shipment. Our parcels are delivered by La Poste. We do not work with relay points.
My order is not complete?
Since we have different storage facilities and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.
Contact us at: firstname.lastname@example.org to report a non-received item.
I still haven't received my order. What's taking so long?
We apologize for the delay. Occasionally, international shipping may take longer than expected due to the epidemic (Covid19). However, you can track your order and see where it is at any time. If you still feel you need help tracking your package, or would like to inquire about tracking, please contact us by e-mail at the following address: email@example.com
Can I cancel or change my order?
We process the orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification email to: firstname.lastname@example.org . After this time your items will have already been shipped, so we won't be able to modify your order..
The item I received is broken/defective?
We are sorry to hear this, but despite our careful selection of reputable carriers, your package may arrive damaged, in which case, or in the case of a design fault,
1) order number
2)Description of the problem (faulty/defective item, etc.)
3)A photo and a video
And we'll send you a similar replacement item as soon as possible.
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, MasterCard, Debit Cards, PayPal and Credit Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. While no method of Internet transmission or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.
Do you ship all over the world?
Yes, absolutely. We deliver worldwide.