RETURNS ----
Our policy is 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges. In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging. Certain types of merchandise may not be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases. Other items cannot be returned: * Gift cards * Downloadable software * Certain health and personal care products To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer. In some cases, only partial refunds will be issued: (if applicable) * Books with obvious signs of use * CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened. *Any item that is not in its original condition, damaged or missing parts for any reason that is not due to an error on our part. *Any item returned more than 30 days after delivery Refund (if applicable) Once your return has been received and inspected, we will send you an e-mail to inform you that we have received the returned item. We will also let you know whether your refund is approved or refused. If approved, your refund is processed and your credit card or original payment method is automatically credited within a few days. Delayed or missing refunds (if any) If you have not yet received a refund, first check your bank account. Then contact your credit card company, as it may be some time before your refund is officially posted. Then contact your bank. There is often a processing time before a refund is posted. If you have followed all these steps and still have not received your refund, please contact us at contact@solyborg-shop.com. Sale or promotional items (if applicable) Only normal-priced items are refundable. Unfortunately, sale or promotional items are not. Exchanges (if applicable) We will only replace items that are initially defective or damaged. If you would like to replace your item with an identical one, please email us at contact@solyborg-shop.com and send your item to : Dubai Silicon Oasis, DDP Building A2, UAE, DU, DSO-FZCO-10290, United Arab Emirates. Gifts If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Upon receipt of the returned item, a gift certificate will be mailed to you. If the item was not indicated as a gift at the time of purchase, or if the person who gave the gift had the order sent to them with the intention of giving it to you later, we will send the refund to them and they will know that you have returned their gift. Shipping To return your product, you must send it to the following postal address: Dubai Silicon Oasis,DDP Building A2, United Emirates, DU, DSO-FZCO-10290, United Arab Emirates. You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the return shipping costs will be deducted. The time it takes to receive the exchanged item may vary depending on where you live. If you are shipping an item worth more than $75, we recommend that you use a tracking service or insure your package.
